Peel Police – 905-453-3311 Education and Awareness Campaign

Peel – Peel Regional Police are pleased to announce the launch of a new initiative; the 905-453-3311 Campaign. This campaign is focused on educating the community on the appropriate use of both the Peel Regional Police non-emergency number and the 9-1-1 emergency number.

In an effort to reduce the inappropriate use of the 9-1-1 emergency number, Peel Regional Police would like to remind the public that:

• The Peel Regional Police non-emergency number is 905-453-3311. This number is for reporting non-urgent events, to make inquiries, or for police support and resources.

• 9-1-1 is for Police, Fire or Ambulance, where a life threatening emergency exists or a crime is in progress.

Inappropriate 9-1-1 calls tie up vital phone lines and 9-1-1 Operators, who are then unable to respond in a timely manner to real emergencies. Peel Police estimates that approximately 50% of all 9-1-1 calls received by our Communications Centre are for non-emergency matters. When seconds count, this inadvertent misuse of resources can have serious ramifications.

Peel Police are asking:

• Only dial 9-1-1 if a life threatening emergency exists or there is a crime in progress.

• If you accidentally dial 9-1-1, stay on the line. If you don’t, a 9-1-1 operator will be tied up attempting to find you, to ensure that no emergency exists.

• Peel Police’s Communications Centre has access to interpreters for over 200 languages. We willbe able to speak to you.

• Do not program 9-1-1 into your phone.

• Do not test 9-1-1 to see if it is working.

• When not in use, lock your cell phone’s keypad to prevent an accidental call to 9-1-1.

• Do not allow your children to play with either your current cell phone or an old, discarded one. Even discarded cell phones have the ability to dial 9-1-1. Instead, remove the battery.

Educational material and resources on this topic are available for the public through the Peel Regional Police website, The Police Show, YouTube, Facebook and Twitter.

To view a video of the press conference click here –

For media inquiries, please contact the on-duty Media Relations Officers at (905) 453-2121, ext. 4027.

Peel Regional Police – A Safer Community Together


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